Don Pramis

EXPERIENCE

● Install new equipment and/or modifications.
● Perform scheduled preventive maintenance checks and adjustments.
● Test, troubleshoot, repair or replace the electronics parts, equipment and systems.
● Perform other related duties to accomplish primary functions including but not limited to accurate and timely paperwork.
● Respond to customer complaints.
● Evaluate and resolve problems of the customer.
● Analyze, inspect and review findings to determine the solution to the problem that the customer demands.
● Report common complaints of customers to top management in order to address the situation.
● Provide customers with regular reports and feedback on their service requests.
● Ensuring the safe work practices of all Apprentice staff.
● Able to carry out a wide range of complex technical tasks without supervision or guidance.
● Provide detailed reporting on equipment problems in the field.
● Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
● Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures.

● Install/ troubleshoot of Gymnasium equipment Such as: Precor Preva - Cardio theater - Cybex - Stex - Nautilus - Stairmaster - Schwinn - StarTrac - SportsArt - Circle - Myzone - Torque Fitness - Queenax - WattBike - Body Bike - Kieser - TKO - Inflight Fitness - BodySolid - Octaine Fitness.
● Upgrading the electronics systems and devices.
● Install new equipment and/or modifications.
● Perform scheduled preventive maintenance checks and adjustments.
● Test, troubleshoot, repair or replace the electronics parts, equipment and systems.
● Assign Engineers Daily Schedule.
● Assist and Supervise Delivery and Installation Progress.
● Supervise day-to-day activities of assigned employees in the field service team
● Motivated team to meet project deadlines.
● Review technician performance.
● Perform other related duties to accomplish primary functions including but not limited to accurate and timely paperwork.
● Maintain a proper inventory of spare parts.
● Extensive knowledge in IPTV and DTV System.
● Comprehensive knowledge of electrical maintenance, production processes and controls.
● Respond to customer complaints.
● Provide technical support to customers via telephone and on-site support.
● Advice or train customer on proper use, operation and maintenance of their Precor equipment.
● Manage own appointment schedule with customers following a dispatch from home office.
● Evaluate and resolve problems of the customer.
● Analyze, inspect and review findings to determine the solution to the problem that the customer demands.
● Report common complaints of customers to top management in order to address the situation for future reference.
● Make recommendations to maintenance technicians and offers feedback on product development, features and functions.
● Provide customers with regular reports and feedback on their service requests.
● Ensuring the safe work practices of all Apprentice staff.
● Able to carry out a wide range of complex technical tasks without supervision or guidance
● Sending Quotation to customer and follow ups
● Do sales with our new/old customer to generate more revenue and reach our Department target yearly


● Independently isolate and resolve issues raised by Precor customers.
● Manage own appointment schedule with customer following dispatch from Home Office.
● Directly interface with all levels of customer's organizations on a wide range of product topics.
● Install new equipment and/or modifications.
● Perform preventive maintenance checks and adjustments.
● Provide technical supports to customer via on-site and telephone support.
● Advise or train customer on proper operation, maintenance of their Precor equipment.
● Provide detailed reporting on equipment problems in the field.
● Maintain a proper inventory of spare parts.
● Maintain company supplied vehicle in good working order.


● Part Time/ Full Time
● Respond to customer complaint
● Develop and maintain relations with customers
● Quality Control, Technician/Engineer, (Consumer Electronics)

EDUCATION

ACCOMPLISHMENTS

Peer Councelling Facilitator 2004

Building Wiring 2005

Industrial Electrician 2005

Computer Technician/ Electronics Servicing 2005

Champion Electronics National Competition 2005

Graphic Design 2016

Programing and Web Development 2016

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