Don Pramis

EXPERIENCE

● Install new equipment and/or modifications.
● Perform scheduled preventive maintenance checks and adjustments.
● Test, troubleshoot, repair or replace the electronics parts, equipment and systems.
● Perform other related duties to accomplish primary functions including but not limited to accurate and timely paperwork.
● Respond to customer complaints.
● Evaluate and resolve problems of the customer.
● Analyze, inspect and review findings to determine the solution to the problem that the customer demands.
● Report common complaints of customers to top management in order to address the situation.
● Provide customers with regular reports and feedback on their service requests.
● Ensuring the safe work practices of all Apprentice staff.
● Able to carry out a wide range of complex technical tasks without supervision or guidance.
● Provide detailed reporting on equipment problems in the field.
● Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
● Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures.
● Assess customers’ needs and provide assistance and information on product features
● Remain knowledgeable on products offered and discuss available options
● Follow-up with clients to develop long-term relationships.
● Introduce company services to new prospects/clients through networking, calls, referrals, presentations sales campaigns
● Execute business development strategies in targeting new customers

● Install/ troubleshoot of Gymnasium equipment Such as: Precor Preva - Cardio theater - Cybex - Stex - Nautilus - Stairmaster - Schwinn - StarTrac - SportsArt - Circle - Myzone - Torque Fitness - Queenax - WattBike - Body Bike - Kieser - TKO - Inflight Fitness - BodySolid - Octaine Fitness - Powerplate.
● Upgrading the electronics systems and devices.
● Install new equipment and/or modifications.
● Perform scheduled preventive maintenance checks and adjustments.
● Test, troubleshoot, repair or replace the electronics parts, equipment and systems.
● Assign Engineers Daily Schedule.
● Assist and Supervise Delivery and Installation Progress.
● Supervise day-to-day activities of assigned employees in the field service team
● Motivated team to meet project deadlines.
● Review technician performance.
● Perform other related duties to accomplish primary functions including but not limited to accurate and timely paperwork.
● Maintain a proper inventory of spare parts.
● Extensive knowledge in IPTV and DTV System.
● Comprehensive knowledge of electrical maintenance, production processes and controls.
● Respond to customer complaints.
● Provide technical support to customers via telephone and on-site support.
● Advice or train customer on proper use, operation and maintenance of their Precor equipment.
● Manage own appointment schedule with customers following a dispatch from home office.
● Evaluate and resolve problems of the customer.
● Analyze, inspect and review findings to determine the solution to the problem that the customer demands.
● Report common complaints of customers to top management in order to address the situation for future reference.
● Make recommendations to maintenance technicians and offers feedback on product development, features and functions.
● Provide customers with regular reports and feedback on their service requests.
● Ensuring the safe work practices of all Apprentice staff.
● Able to carry out a wide range of complex technical tasks without supervision or guidance
● Sending Quotation to customer and follow ups
● Do sales with our new/old customer to generate more revenue and reach our Department target yearly


● Independently isolate and resolve issues raised by Precor customers.
● Manage own appointment schedule with customer following dispatch from Home Office.
● Directly interface with all levels of customer's organizations on a wide range of product topics.
● Install new equipment and/or modifications.
● Perform preventive maintenance checks and adjustments.
● Provide technical supports to customer via on-site and telephone support.
● Advise or train customer on proper operation, maintenance of their Precor equipment.
● Provide detailed reporting on equipment problems in the field.
● Maintain a proper inventory of spare parts.
● Maintain company supplied vehicle in good working order.


● Part Time/ Full Time
● Respond to customer complaint
● Develop and maintain relations with customers
● Quality Control, Technician/Engineer, (Consumer Electronics)

EDUCATION

ACCOMPLISHMENTS & TRAINING

Peer Councelling Facilitator 2004

Building Wiring 2005

Industrial Electrician 2005

Computer Technician/ Electronics Servicing 2005

Champion Electronics National Competition 2005

Graphic Design 2016

Programing and Web Development 2016

Become SEO Specialist in 2018

Latest Training on Precor 600,700,800 Cardio Series and Queenax 2019